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Birch Management, Inc. believes a properly maintained property is the best way to maximize the return of the investment. We adhere to both the NC Residential Rental Agreements Act and the International Property Maintenance Code. Through our partner, Triad Maintenance Services, LLC, we provide prompt and quality performance of all maintenance requirements. All vendors carry both general liability and workman's compensation insurance to protect all parties.
How is a request for routine maintenance submitted?
In compliance with the NC Residential Rentals Agreement Act, all maintenance requests must be in writing and can be submitted by any of the following:
Directly through our website
• By downloading our Maintenance Request Form and Faxing it to 336-272-2575
• Mailing it to PO Box 9542, Greensboro, NC 27429
• Bringing it to our office
• By filling out the Maintenance Request Form at our office
Does Birch Management, Inc. work with Homeowners Associations?
Birch Management does work with HOAs for maintenance items covered by the Association.
How are emergencies handled?
If the emergency is life threatening, dial 911. If other emergencies occur, we have a 24 hour personally answered emergency maintenance line. The resident will call our office and select option #1 for instructions on our 24 hour emergency maintenance line. A list of our 24 hour emergency providers is supplied to each resident and also listed on our emergency line.
What is classified as an emergency?
Anything that endangers life or poses severe damage risk to the property if not corrected immediately qualifies for emergency service. Our emergency services operators have a specific list of items that are covered. Items outside of these items will not be handled as emergencies.
What maintenance is a resident responsible for?
The resident is required to keep the property in neat and clean condition and to perform minor repairs, such as replacing light bulbs and other items not requiring a skilled craftsman.
What maintenance is a landlord responsible for?
Under the NC Residential Rentals Agreement Act, the landlord must keep the property in fit and habitable condition.
What about smoke detectors and carbon monoxide detectors?
The NC Residential Rentals Agreement Act mandates that the smoke/ carbon monoxide detectors be tested and batteries replaced immediately prior to the occupancy of a property. Birch Management, Inc performs this test in compliance with the law and adds documentation to our records for the protection of our clients. Our company policy prohibits our owners from performing this compliance inspection.
What if a resident wants to change the locks to the home?
Locks are changed immediately prior to each new resident moving in. Should the resident desire to change them during tenancy, they must first receive written approval from our office by submitting the Resident Lock Change Request Form. The work must be done by a licensed locksmith and three keys to each new lock must be provided to our office within 24 hours of the work being done.
What if the resident wants to paint or perform maintenance work themselves?
Any and all work requested to be done by a resident must be submitted in writing and have written consent by Birch Management, Inc. prior to the work being done. This includes work relating to painting, carpeting, landscaping, wallpaper, fixtures, and any structural work.
What is the turnaround time for maintenance request?
There are many factors that go into each request and we cannot set a firm schedule. However, we typically contact the resident the same day we receive the request to assess the situation and determine the proper course of action. Our goal is typically no more than a 5 business day completion.
What if an owner wants to perform all of the work on their property?
Should the owner of a property wish to make repairs themselves, that is fine. However, we will not participate in "partial repairs" where the owner does some items and we perform others. Should we be required to meet external contractors, there will be a charge for this additional service. Experience has proven that our vendors can perform maintenance items faster, more competently, and less expensively than most in the business. Additionally, we do not utilize the services of any contractor that is not fully insured, including general liability and workman's compensation.
Home warranties
Many homeowners want assurance from unexpected breakdowns of covered appliances and major systems like plumbing, heating, electrical and air conditioning. With so much that can go wrong a home warranty service agreement can give the assurance that there is someone here to help you with a problem on covered items. Please visit www.2-10.com for more information, or call our dedicated representative Robbie Rivardo at (336)324-9389 for more information. Through our partnership, our clients can receive discounts and waived examinations in certain situations.
How is a request for routine maintenance submitted?
In compliance with the NC Residential Rentals Agreement Act, all maintenance requests must be in writing and can be submitted by any of the following:
Directly through our website
• By downloading our Maintenance Request Form and Faxing it to 336-272-2575
• Mailing it to PO Box 9542, Greensboro, NC 27429
• Bringing it to our office
• By filling out the Maintenance Request Form at our office
Does Birch Management, Inc. work with Homeowners Associations?
Birch Management does work with HOAs for maintenance items covered by the Association.
How are emergencies handled?
If the emergency is life threatening, dial 911. If other emergencies occur, we have a 24 hour personally answered emergency maintenance line. The resident will call our office and select option #1 for instructions on our 24 hour emergency maintenance line. A list of our 24 hour emergency providers is supplied to each resident and also listed on our emergency line.
What is classified as an emergency?
Anything that endangers life or poses severe damage risk to the property if not corrected immediately qualifies for emergency service. Our emergency services operators have a specific list of items that are covered. Items outside of these items will not be handled as emergencies.
What maintenance is a resident responsible for?
The resident is required to keep the property in neat and clean condition and to perform minor repairs, such as replacing light bulbs and other items not requiring a skilled craftsman.
What maintenance is a landlord responsible for?
Under the NC Residential Rentals Agreement Act, the landlord must keep the property in fit and habitable condition.
What about smoke detectors and carbon monoxide detectors?
The NC Residential Rentals Agreement Act mandates that the smoke/ carbon monoxide detectors be tested and batteries replaced immediately prior to the occupancy of a property. Birch Management, Inc performs this test in compliance with the law and adds documentation to our records for the protection of our clients. Our company policy prohibits our owners from performing this compliance inspection.
What if a resident wants to change the locks to the home?
Locks are changed immediately prior to each new resident moving in. Should the resident desire to change them during tenancy, they must first receive written approval from our office by submitting the Resident Lock Change Request Form. The work must be done by a licensed locksmith and three keys to each new lock must be provided to our office within 24 hours of the work being done.
What if the resident wants to paint or perform maintenance work themselves?
Any and all work requested to be done by a resident must be submitted in writing and have written consent by Birch Management, Inc. prior to the work being done. This includes work relating to painting, carpeting, landscaping, wallpaper, fixtures, and any structural work.
What is the turnaround time for maintenance request?
There are many factors that go into each request and we cannot set a firm schedule. However, we typically contact the resident the same day we receive the request to assess the situation and determine the proper course of action. Our goal is typically no more than a 5 business day completion.
What if an owner wants to perform all of the work on their property?
Should the owner of a property wish to make repairs themselves, that is fine. However, we will not participate in "partial repairs" where the owner does some items and we perform others. Should we be required to meet external contractors, there will be a charge for this additional service. Experience has proven that our vendors can perform maintenance items faster, more competently, and less expensively than most in the business. Additionally, we do not utilize the services of any contractor that is not fully insured, including general liability and workman's compensation.
Home warranties
Many homeowners want assurance from unexpected breakdowns of covered appliances and major systems like plumbing, heating, electrical and air conditioning. With so much that can go wrong a home warranty service agreement can give the assurance that there is someone here to help you with a problem on covered items. Please visit www.2-10.com for more information, or call our dedicated representative Robbie Rivardo at (336)324-9389 for more information. Through our partnership, our clients can receive discounts and waived examinations in certain situations.
