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Current Residents
What am I responsible for as a resident?
When is rent due?
How can I pay rent after I move in?
What is the free auto-draft option, and how do I sign up?
I am signed up for your free auto-draft service, when do you do draft my account?
What happens if my check or auto-draft payment is returned?
What happens if I do not pay my rent?
What is a Summary Ejectment filing?
When my lease expires can I just move out?
How do I terminate my lease?
Can I apply my security deposit to my last month's rent?
What happens if I do not pay my last month's rent?
How do I submit routine maintenance requests?
What do I do in an emergency?
Do I have to be present for a service technician to perform work?
How quickly can I expect my request to be performed?
Can I perform the work myself and send you the bill?
I do not like the way a repair was done, what should I do?
Can I withhold my rent for items not being corrected to my satisfaction?
Can I change the locks on my home?
Can I paint my home a different color?
What do I do if I need to change the terms of the lease?
What do I need to do when I move out?
When do I have to return the keys after I move out?
What do you do with my security deposit after I move out?
When can I get my security deposit back?
What if my security deposit does not cover my charges?
What if I do not pay my outstanding charges?
What do I do if I disagree with the disposition of my security deposit?
What am I responsible for as a resident?
Typically all residents are responsible for the following:
When is rent due?
Rent is due on the 1st of the month and late on the 6th. Rent must be in our office by the end of the business day on the 5th of the month. If you pay rent after the 5th of the month there is a late fee that is assessed equal to $15, or 5% of your total rent, whichever is greater. Any current month rental payments received after the 5th of the month must be in the form of a certified check or money order; no personal checks will be accepted after the 5th.
How can I pay rent after I move in?
Rent can be paid by check, money order, or our free auto-draft option until the 5th of the month. After the 5th of the month we will only accept rent in the form of certified funds. We also offer direct draft of your checking account, at no additional fee - Download an ACH Form. We do not accept cash payments for rental payments.
What is the free auto-draft option, and how do I sign up?
Download a copy of our ACH Authorization Form for more info.
I am signed up for your free auto-draft service, when do you do draft my account?
We initiate the draft on the 5th of each month.
What happens if my check or auto-draft payment is returned?
We will notify you and expect immediate payment. Additionally, you will be required to submit all of your future payments by certified bank check or money order. There are fees, as detailed in your lease, associated with returned items, as well.
What happens if I do not pay my rent?
If your rent is not received on, or before, the 5th of the month, you will receive a letter notifying you that you are in breach of your lease and payment must be made promptly. On the 13th of the month, a second letter will be mailed to anyone who has not paid their rent by that day. Summary Ejectment filings will be made on the 18th of each month should payment in full not be received by then.
What is a Summary Ejectment filing?
A Summary Ejectment filing is the first step in the eviction process and should not be taken lightly. A decision in favor of the Plaintiff (landlord) can stay on your record for 10 years and might make it difficult to obtain future housing and credit. A summary ejectment filing is also expensive; fees can reach over $200 and are the responsibility of the resident.
When my lease expires can I just move out?
No. Even though the initial term of your lease expires on a certain date, it converts to a month to month lease and is still in full force until proper notice is given by either party.
Download a proper notice of termination form.
How do I terminate my lease?
Most of our leases require a 45 day notice to terminate by either party. They also must terminate on the last day of the month.
Download a proper notice to vacate form.
Can I apply my security deposit to my last month's rent?
No. Your security deposit is held in a Trust account and can only be used for outstanding charges after you vacate the property.
What happens if I do not pay my last month's rent?
You will be responsible for the late fee associated with the non-payment and be subject to the Summary Ejectment process.
How do I submit routine maintenance requests?
In compliance with the NC Residential Rental Agreement Act, all routine maintenance requests must be submitted in writing, on our form, to our office. Requests can be submitted by one of the following:
What do I do in an emergency?
If your emergency is life threatening, dial 911. For other emergencies, please consult the information you were provided in your move-in packet, or subsequent letter. You may also call our office and select option #1 for instructions on our 24 hour emergency maintenance providers. Please note that calls to the wrong provider will be billed back to the resident, as all residents have been supplied information with the proper contacts.
Do I have to be present for a service technician to perform work?
Typically, we allow our residents to make the decision as to whether, or not, to allow service technicians to use our key to your home to perform the necessary work. All of our service technicians are screened, licensed (if required), insured, and display the utmost in professionalism. Should you desire to be home when the service is performed, the technician will make 3 attempts to contact you and if not successful, the service request will be terminated and not re-activated. If the situation is deemed to be a risk to the property, the technician will be allowed to access the property.
How quickly can I expect my request to be performed?
There are many factors that go into each request and we cannot set a firm schedule. However, we typically contact you the same day we receive the request to assess the situation and determine the proper course of action. Our goal is typically no more than a 5 business day completion.
Can I perform the work myself and send you the bill?
No. Unauthorized repairs will not be reimbursed. Should you wish to perform work on your property, download a copy of our resident repair authorization form. All requests must be approved in writing prior to any work being performed.
I do not like the way a repair was done, what should I do?
Please contact our office immediately so we may investigate the issue.
Can I withhold my rent for items not being corrected to my satisfaction?
No. Under the NC Residential Rentals Agreement Act it is prohibited for a resident to withhold rent for failure to fix items submitted. Please contact our office to discuss your specific situation.
Can I change the locks on my home?
Locks are changed immediately prior to each new resident moving in. Should you desire to change them during your tenancy, you must first receive written approval from our office. The work must be done by a licensed locksmith and three keys to each new lock must be provided to our office within 24 hours of the work being done.
Can I paint my home a different color?
You must first receive written authorization from us to paint any part of the property. Download a painting request form.
What do I do if I need to change the terms of the lease?
A lease is a legally binding agreement and cannot be changed without the consent of both parties. Should you breach the lease by leaving early, typically, you will be responsible for the advertising fee and rental payments until the end of your lease, or until the property is re-leased. If you need to change the terms of your lease contact our office to discuss your particular situation.
What do I need to do when I move out?
Your lease details the items that you need to accomplish to properly vacate your home. During the first week of the month in which you are scheduled to move out, you will receive a letter detailing your responsibilities to vacate your home. View a list of these requirements.
When do I have to return the keys after I move out?
Keys must be returned within 24 hours of vacating the property. You are not officially moved out until the keys are returned and you may be responsible for charges until the keys are returned.
What do you do with my security deposit after I move out?
Immediately after you vacate the property, one of our agents visits the property and performs a move-out inspection to assess the condition of the property in comparison to your move-in report. We then process your security deposit in strict accordance with the NC Tenant Security Deposit Act.
When can I get my security deposit back?
We finalize the disposition of security deposits on the 25th of each month, or prior to 30 days from the date in which you moved-out, and checks are mailed to your forwarding address on that day.
What if my security deposit does not cover my charges?
We will send you a letter notifying you of a balance due and enclose receipts supporting the charges. Payment will be expected promptly to prevent further action.
What if I do not pay my outstanding charges?
Any outstanding charges 30 days from the date of invoice will be turned over to a collection agency for processing and might become part of your permanent credit history.
What do I do if I disagree with the disposition of my security deposit?
You must submit your dispute in writing within 30 days from the date of your security deposit disposition notice.
What am I responsible for as a resident?
When is rent due?
How can I pay rent after I move in?
What is the free auto-draft option, and how do I sign up?
I am signed up for your free auto-draft service, when do you do draft my account?
What happens if my check or auto-draft payment is returned?
What happens if I do not pay my rent?
What is a Summary Ejectment filing?
When my lease expires can I just move out?
How do I terminate my lease?
Can I apply my security deposit to my last month's rent?
What happens if I do not pay my last month's rent?
How do I submit routine maintenance requests?
What do I do in an emergency?
Do I have to be present for a service technician to perform work?
How quickly can I expect my request to be performed?
Can I perform the work myself and send you the bill?
I do not like the way a repair was done, what should I do?
Can I withhold my rent for items not being corrected to my satisfaction?
Can I change the locks on my home?
Can I paint my home a different color?
What do I do if I need to change the terms of the lease?
What do I need to do when I move out?
When do I have to return the keys after I move out?
What do you do with my security deposit after I move out?
When can I get my security deposit back?
What if my security deposit does not cover my charges?
What if I do not pay my outstanding charges?
What do I do if I disagree with the disposition of my security deposit?
What am I responsible for as a resident?
Typically all residents are responsible for the following:
- Securing all utilities for home, unless otherwise provided
- Lawn care, unless otherwise provided
- Changing the furnace/air conditioning filters regularly
- Minor repairs to your home, including, but not limited to, replacing light bulbs and clogged drains
- Changing the smoke detector batteries during tenancy (these are new when you move in)
- Pest control
- Complying with all Homeowner Association Rules
- Following the terms of your lease. View a sample lease
When is rent due?
Rent is due on the 1st of the month and late on the 6th. Rent must be in our office by the end of the business day on the 5th of the month. If you pay rent after the 5th of the month there is a late fee that is assessed equal to $15, or 5% of your total rent, whichever is greater. Any current month rental payments received after the 5th of the month must be in the form of a certified check or money order; no personal checks will be accepted after the 5th.
How can I pay rent after I move in?
Rent can be paid by check, money order, or our free auto-draft option until the 5th of the month. After the 5th of the month we will only accept rent in the form of certified funds. We also offer direct draft of your checking account, at no additional fee - Download an ACH Form. We do not accept cash payments for rental payments.
What is the free auto-draft option, and how do I sign up?
Download a copy of our ACH Authorization Form for more info.
I am signed up for your free auto-draft service, when do you do draft my account?
We initiate the draft on the 5th of each month.
What happens if my check or auto-draft payment is returned?
We will notify you and expect immediate payment. Additionally, you will be required to submit all of your future payments by certified bank check or money order. There are fees, as detailed in your lease, associated with returned items, as well.
What happens if I do not pay my rent?
If your rent is not received on, or before, the 5th of the month, you will receive a letter notifying you that you are in breach of your lease and payment must be made promptly. On the 13th of the month, a second letter will be mailed to anyone who has not paid their rent by that day. Summary Ejectment filings will be made on the 18th of each month should payment in full not be received by then.
What is a Summary Ejectment filing?
A Summary Ejectment filing is the first step in the eviction process and should not be taken lightly. A decision in favor of the Plaintiff (landlord) can stay on your record for 10 years and might make it difficult to obtain future housing and credit. A summary ejectment filing is also expensive; fees can reach over $200 and are the responsibility of the resident.
When my lease expires can I just move out?
No. Even though the initial term of your lease expires on a certain date, it converts to a month to month lease and is still in full force until proper notice is given by either party.
Download a proper notice of termination form.
How do I terminate my lease?
Most of our leases require a 45 day notice to terminate by either party. They also must terminate on the last day of the month.
Download a proper notice to vacate form.
Can I apply my security deposit to my last month's rent?
No. Your security deposit is held in a Trust account and can only be used for outstanding charges after you vacate the property.
What happens if I do not pay my last month's rent?
You will be responsible for the late fee associated with the non-payment and be subject to the Summary Ejectment process.
How do I submit routine maintenance requests?
In compliance with the NC Residential Rental Agreement Act, all routine maintenance requests must be submitted in writing, on our form, to our office. Requests can be submitted by one of the following:
- Our Web site
- Download our maintenance request form and fax it to: 336-272-2575 or
- Mail it to: PO Box 9542, Greensboro, NC 27429
- You may also drop it by our office at 1118 Grecade Street, Greensboro, NC
What do I do in an emergency?
If your emergency is life threatening, dial 911. For other emergencies, please consult the information you were provided in your move-in packet, or subsequent letter. You may also call our office and select option #1 for instructions on our 24 hour emergency maintenance providers. Please note that calls to the wrong provider will be billed back to the resident, as all residents have been supplied information with the proper contacts.
Do I have to be present for a service technician to perform work?
Typically, we allow our residents to make the decision as to whether, or not, to allow service technicians to use our key to your home to perform the necessary work. All of our service technicians are screened, licensed (if required), insured, and display the utmost in professionalism. Should you desire to be home when the service is performed, the technician will make 3 attempts to contact you and if not successful, the service request will be terminated and not re-activated. If the situation is deemed to be a risk to the property, the technician will be allowed to access the property.
How quickly can I expect my request to be performed?
There are many factors that go into each request and we cannot set a firm schedule. However, we typically contact you the same day we receive the request to assess the situation and determine the proper course of action. Our goal is typically no more than a 5 business day completion.
Can I perform the work myself and send you the bill?
No. Unauthorized repairs will not be reimbursed. Should you wish to perform work on your property, download a copy of our resident repair authorization form. All requests must be approved in writing prior to any work being performed.
I do not like the way a repair was done, what should I do?
Please contact our office immediately so we may investigate the issue.
Can I withhold my rent for items not being corrected to my satisfaction?
No. Under the NC Residential Rentals Agreement Act it is prohibited for a resident to withhold rent for failure to fix items submitted. Please contact our office to discuss your specific situation.
Can I change the locks on my home?
Locks are changed immediately prior to each new resident moving in. Should you desire to change them during your tenancy, you must first receive written approval from our office. The work must be done by a licensed locksmith and three keys to each new lock must be provided to our office within 24 hours of the work being done.
Can I paint my home a different color?
You must first receive written authorization from us to paint any part of the property. Download a painting request form.
What do I do if I need to change the terms of the lease?
A lease is a legally binding agreement and cannot be changed without the consent of both parties. Should you breach the lease by leaving early, typically, you will be responsible for the advertising fee and rental payments until the end of your lease, or until the property is re-leased. If you need to change the terms of your lease contact our office to discuss your particular situation.
What do I need to do when I move out?
Your lease details the items that you need to accomplish to properly vacate your home. During the first week of the month in which you are scheduled to move out, you will receive a letter detailing your responsibilities to vacate your home. View a list of these requirements.
When do I have to return the keys after I move out?
Keys must be returned within 24 hours of vacating the property. You are not officially moved out until the keys are returned and you may be responsible for charges until the keys are returned.
What do you do with my security deposit after I move out?
Immediately after you vacate the property, one of our agents visits the property and performs a move-out inspection to assess the condition of the property in comparison to your move-in report. We then process your security deposit in strict accordance with the NC Tenant Security Deposit Act.
When can I get my security deposit back?
We finalize the disposition of security deposits on the 25th of each month, or prior to 30 days from the date in which you moved-out, and checks are mailed to your forwarding address on that day.
What if my security deposit does not cover my charges?
We will send you a letter notifying you of a balance due and enclose receipts supporting the charges. Payment will be expected promptly to prevent further action.
What if I do not pay my outstanding charges?
Any outstanding charges 30 days from the date of invoice will be turned over to a collection agency for processing and might become part of your permanent credit history.
What do I do if I disagree with the disposition of my security deposit?
You must submit your dispute in writing within 30 days from the date of your security deposit disposition notice.
